Privacy policy

REINA Co., Ltd. (Head office location: 1-1-11 Shibuya, Shibuya-ku, Tokyo, Representative: Rei Sakai, hereinafter referred to as "the Company") considers the protection of personal information to be a significant responsibility and, in order to gain the trust of the information subjects and society at large, has established the following privacy policy and is committed to the protection of personal information.

1. Compliance with relevant laws, regulations, and guidelines
We handle personal information in accordance with the Personal Information Protection Act, other laws and regulations, guidelines from the Personal Information Protection Commission, and various regulations established by our company. We ensure that all employees engaged in our business are made aware of and thoroughly understand these guidelines, and we handle personal information appropriately.

2. Appropriate collection and use of personal information
1. When collecting personal information, we will clearly state the purpose of use, collect information within the necessary scope, notify or publish the purpose of use, and use it within that scope.
2. The purposes for which we use and store various personal information are as follows.
　(1) For the purchase procedures and shipping of products in the sales business
　(2) For after-sales service related to the sales business
　(3) For providing information about products and services, as well as announcements for campaigns, etc.
　(4) For responding to customer inquiries, consultations, complaints, and support, as well as for confirmation and record-keeping
　(5) For planning, research, and development aimed at improving and enhancing products and services (including requests for cooperation in surveys, etc.)
　(6) To analyze the information obtained from browsing history or purchase history, etc., for advertisements related to new products and services tailored to hobbies and preferences.
　(7) In order to safely provide our products and services to customers, we investigate, detect, and prevent fraudulent activities such as scams and unauthorized access that misuse services, as well as discover users who violate the terms of use and notify those users.

3. Provision and Entrustment of Personal Information to Third Parties
1. Collected personal information will not be provided or disclosed to third parties except in the following cases.
　(1) When prior consent from the customer has been obtained
　(2) In cases that fall under the exceptions specified in Article 27, Paragraph 1, Items 1 to 7 of the Personal Information Protection Act
　(3) Personal Information Protection Act Article 27, Paragraph 2 (Opt-out [however, excluding sensitive information]) or Paragraph 5, Items 1 to 3 (Outsourcing, business succession, or joint use)
　The status of joint use at our company is as follows.
　① Items of personal data used jointly Name, date of birth, gender, phone number, postal code, address, email address, purchase history of products, usage status of provided services, and any other personal information obtained by our company.
　② Scope of joint users PET HILLS TOKYO
　③ Purpose of use by users who share
  For after-sales service related to the sales business
　For providing information about products and services, as well as announcements for campaigns, etc.
　For inquiries, consultations, complaints, and support from customers, for response, confirmation, and record-keeping.
　E For planning, research, and development aimed at improving and enhancing products and services (including requests for cooperation in surveys, etc.)
　To analyze the information such as browsing history or purchase history obtained, for advertisements related to new products and services according to hobbies and preferences.
　④ Name or title of the person responsible for managing the relevant personal data 1-1-11 Shibuya, Shibuya-ku, Tokyo, 1st Floor, San Aoyama Building REINA Co., Ltd. Representative Director: Rei Sakai

2. When entrusting personal information to a third party for use, we will examine the appropriateness of the delegation in light of the status of safety management measures at the third party, and we will establish a business outsourcing contract that stipulates necessary matters for appropriate supervision, including confidentiality, with the third party, and we will implement appropriate supervision of the entrusted party based on these measures.

Four. Safety management measures regarding personal information
In order to prevent and correct unauthorized access to personal information, leakage, loss, or damage, we will establish regulations within the company and strive for safety measures. To achieve the above objectives, we are taking the following measures.
　① Formulating basic policies for the proper handling of personal information and personal data, in accordance with the laws and guidelines prescribed for each response.
　② Formulation of various regulations that define the responses and responsibilities of the person in charge regarding acquisition, use, storage, provision, deletion, disposal, etc.
　③ Establishment of a person in charge, clarification of the range of personal data handled by employees and the handling of personal data, establishment of a reporting and communication system to the person in charge when facts or signs of violations of laws and regulations are identified, and organizational safety management measures such as regular inspections of handling conditions.
　④ Include matters related to the confidentiality of personal data in the employment regulations and implement regular training on precautions regarding the handling of personal data as a human safety management measure
　⑤ Physical security management measures such as entry and exit management of employees, restrictions on brought-in devices, and restrictions and management of taking out devices and electronic media/documents to prevent theft or loss of personal data.
　⑥ Technical safety management measures such as the introduction of systems to protect information systems that handle personal data from unauthorized access or malicious software from external sources

5. Improvement Measures
We will strive to respond appropriately to changes in the social environment regarding the handling of personal information. We will also make efforts to improve by making changes, modifications, or additions to this policy and various regulations as necessary.

Six. Response to Disclosure Requests
If you believe that our company is not complying with this personal information protection policy, or if you wish to request the disclosure, correction, addition, or deletion of your personal information, suspension of use (including suspension of third-party provision), or disclosure of third-party provision records, please contact us at the following (Address: 1st Floor, Sun Aoyama Building, 1-1-11 Shibuya, Shibuya-ku, Tokyo, Email: info@pettyheal.com, Contact: Aoyama). In accordance with our internal regulations, we will respond to this within a reasonable period (generally 2 weeks, but in cases of a large number of requests or complex requests, we anticipate it may take up to 30 days) and within a reasonable scope.

7. Handling Complaints
For complaints regarding the handling of personal information (including acceptance of objections from requesters regarding our measures related to disclosure, as well as other complaints regarding handling), please contact us at the following address (Address: 1-1-11 Shibuya, Shibuya-ku, Tokyo, 1st floor, Sun Aoyama, Email: info@pettyheal.com, Contact: Aoyama). We will strive for appropriate and prompt processing.